Refund policy
Returns and refunds
We want you to be happy with your Alina™ AdaptFit Sandals. If they aren't right, you have 30 days from the delivery date to return them.
The 30-day guarantee
Try your sandals indoors. Wear them around the house, adjust the dial, walk on carpet, get a real sense of the fit.
To be eligible for a refund, returned sandals must be in indoor-worn condition — no outdoor wear, no scuffing or dirt on the outsole, and returned with all original packaging. We check the soles on every return.
This lets us give you a genuine chance to test the fit while keeping the product hygienic and resellable.
How to start a return
Email Support@bunivia.com with your order number and the reason for the return. We'll reply with instructions and a return address within one business day.
Please don't send anything back before contacting us. Unannounced returns can't be matched to an order and may not be refunded.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days.
It can take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since we confirmed your refund, contact us at Support@bunivia.com
Original shipping costs are not refunded on orders where shipping was paid. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
Size exchanges are free
If the size isn't right, we'll exchange it at no cost to you — we cover shipping both ways. Email Support@bunivia.com with your order number and the size you need.
Exchanges are subject to the same 30-day window and indoor-wear condition.
Damaged, defective or incorrect items
Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos and we'll make it right at our cost — replacement or full refund, your choice.
What we can't accept
- Sandals showing outdoor wear
- Returns started more than 30 days after delivery
- Items returned without prior contact
- Gift cards
- Sale items marked final sale
Questions?
Email us at Support@bunivia.com